Privacy Policy | Noxtics

1. Introduction

Noxtics Ltd ("Noxtics", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it.

Noxtics is registered in England and Wales. Our registered office is at 15 Station Field Industrial Estate, Kidlington, OX5 1JD, United Kingdom.

2. Information We Collect

Account data: name, email address, company name, phone number when you register or contact us.
Logistics data: shipment details, order information, warehouse inventory records, and delivery addresses that you or your customers provide.
Usage data: pages visited, features used, browser type, IP address, and device identifiers collected automatically when you use our platform.
Communications: records of emails, support tickets, or other messages you send us.

3. How We Use Your Information

To provide, maintain, and improve our 3PL logistics platform and services.
To process and fulfil orders, shipments, and warehouse operations on your behalf.
To communicate with you about your account, orders, and service updates.
To comply with legal obligations, including customs documentation and tax records.
To detect and prevent fraud, unauthorised access, and security incidents.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

Contract: processing necessary to perform our logistics services agreement with you.
Legitimate interests: fraud prevention, security, and improving our services.
Legal obligation: compliance with UK and EU customs, tax, and shipping regulations.
Consent: for marketing communications, which you may withdraw at any time.

5. Data Sharing

We do not sell your personal data. We may share it with:

Carriers and couriers (e.g., DHL, Maersk) to fulfil shipments.
Cloud infrastructure providers who host our platform under data processing agreements.
Regulatory authorities when required by law (e.g., HMRC, Border Force).
Professional advisers (lawyers, accountants) bound by confidentiality obligations.

6. Data Retention

We retain personal data for as long as necessary to provide our services and meet legal obligations. Logistics and order records are typically retained for 7 years in accordance with UK tax law. Account data is deleted within 90 days of account closure upon request.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Object to or restrict certain processing.
Data portability — receive your data in a structured, machine-readable format.
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at privacy@noxtics.com.

8. Cookies

Our platform uses strictly necessary cookies for session management and authentication. We also use analytics cookies (with your consent) to understand how the platform is used and improve it. You can manage cookie preferences in your browser settings.

9. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. No system is completely secure; if you suspect unauthorised access to your account, contact us immediately at security@noxtics.com.

10. Contact Us

For any privacy-related questions or requests:

Noxtics Ltd
15 Station Field Industrial Estate
Kidlington, OX5 1JD
United Kingdom

privacy@noxtics.com